POS Compatibility Changes – POS End of Life Fees Increasing

As previously communicated, the hardware expiration for Pinnacle, Triple E and Gasboy Point of Sale (POS) systems went into effect on September 1, 2023. Since that time, locations operating on expired hardware have been subject to a monthly POS End of Life Fee. At the end of March 2024, the POS End of Life Fee will be increased.

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Red Flags for Fraud

Fraud is an ever-present threat for c-stores and other businesses. To protect your business and community, it is crucial that employees are trained to be on the lookout for potentially fraudulent activity.

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Pre-Authorization Holds

Hand inserting a credit card

From time to time, a customer might contact you and report that you overcharged or double charged them for a purchase. While this can happen, the extra charges might actually be the result of a pre-authorization hold placed by the customer’s card issuing bank. These holds can sometimes remain on a customer’s account for several days. If you run into this scenario, please keep the following points in mind:

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Cenex Gift Card Acceptance Update

Over the past few years, CHS Payment Solutions has taken many measures to improve the security of Cenex® gift cards to reduce fraudulent attacks and protect our merchants and consumers. As you know, four-digit CVVs (card validation values) were added to the back of all gift cards for increased protection.

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Chargeback Dispute Update

Merchants can easily fall behind on chargeback management if books are not routinely monitored. Checking Merchant Services Online (MSOA) daily can help ensure chargebacks are being managed in a consistent manner and dispute timeframes are not missed.

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