Gilbarco has released software version 21.03, and it requires your attention by September 30, 2023.
Continue readingAction Required – Gilbarco Passport® Windows 10 Operating System
Gilbarco has released Windows 10 Operating System updates for the Passport® Manager Workstation (MWS) and the Enhanced Dispenser Hub (EDH). To ensure compliance with Payment Card Industry (PCI) standards, all locations operating on the Gilbarco Passport Point of Sale must update the operating systems for the MWS and EDH as soon as possible.
Continue readingDaylight Savings Time – Change the Time on Your POS
Daylight Savings Time occurred on March 12, 2023. Did you remember to update the time on your point-of-sale (POS) equipment?
Be sure to update your POS clocks today so your location meets the Payment Application and the PCI requirements. These requirements state that the payment application point of sale must record the transaction date and time
Continue readingPre-Authorization Holds
From time to time, a customer might contact you and report that you overcharged or double charged them for a purchase. While this can happen, the extra charges might actually be the result of a pre-authorization hold placed by the customer’s card issuing bank. These holds can sometimes remain on a customer’s account for several days. If you run into this scenario, please keep the following points in mind:
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