Daylight Savings Time – Change the Time on Your POS

Daylight Savings Time occurred on March 12, 2023. Did you remember to update the time on your point-of-sale (POS) equipment?

Be sure to update your POS clocks today so your location meets the Payment Application and the PCI requirements. These requirements state that the payment application point of sale must record the transaction date and time

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Pre-Authorization Holds

From time to time, a customer might contact you and report that you overcharged or double charged them for a purchase. While this can happen, the extra charges might actually be the result of a pre-authorization hold placed by the customer’s card issuing bank. These holds can sometimes remain on a customer’s account for several days. If you run into this scenario, please keep the following points in mind:

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