Verifone updates: Important next steps for merchants
Over the past year, CHS Payment Solutions has shared updates about changes to Verifone Commander, including end-of-life point-of-sale (POS) hardware and updated merchant agreement requirements. With the next software release approaching, now is the time to prepare your location.
Updated merchant agreements required
CHS Payment Solutions has finalized a new agreement with Verifone to continue providing Verifone POS solutions and support to our merchants.
As previously communicated, this agreement requires all merchants using Verifone POS, Pinnacle Commander EF or Triple E Commander EF to sign a new Merchant Agreement with CHS Payment Solutions.
Distribution of the new Merchant Agreements is scheduled to begin soon. Instructions will be provided when the agreements are distributed.
Software version 57.02 is coming
Verifone software version 57.02 is expected to be the next CHS-approved software version. Once it is approved, all prior versions will expire.
This release includes Visa Fleet 2.0 and Mastercard enhanced fleet functionality. These updates are important to Visa and Mastercard, and merchants unable to accept these new fleet transactions could face financial implications.
Because of the importance of this release, the timeline for upgrading all locations may be accelerated. While the software release is pending, merchants should address any hardware upgrades needed to support version 57.02.
What your location needs to do
- Plan to replace end-of-life POS equipment. As shared in previous In the Know articles, Verifone has designated Topaz 410, Ruby2, RubyCI and Ruby2 iOrder systems as end of life. These systems will not support newer Commander software releases and must be replaced before upgrading to version 57.02. If you have not already done so, contact your Authorized Service Contractor (ASC) to discuss an upgrade strategy.
- Confirm your Commander Site Controller’s memory. Version 57.02 requires at least 8 GB of memory. Controllers with less than 8 GB will need a memory upgrade before the software can be installed.
- Watch for your new Merchant Agreement. Review and follow the instructions when your agreement arrives.
For questions or assistance, contact CHS Payment Solutions at 800-852-5301.
