As has been previously communicated, the Ingenico ISC250 PIN pad has reached its end of life. While Ingenico will continue to support this device, once Gilbarco software version 21.01 is installed, the ISC250 will no longer be supported by Gilbarco. CHS Payment Solutions is planning to certify Gilbarco v21.01 for release in Q2 of 2021, […]
Author Archive: In the Know
Verifone VX 520 Thermal Receipt Paper Distributor
Last year, CHS Payment Solutions announced a new VX 520 thermal receipt paper vendor. As a reminder, all thermal receipt paper for the VX 520 should now be purchased through CHS Energy Equipment. Thermal receipt paper is sold in packs of 10 and 50 rolls. To order, please contact CHS Energy Equipment at 800-852-8186, option […]
CHS Payment Solutions Holiday Hours
Happy Holidays from all of us at CHS Payment Solutions! We hope you have a safe and wonderful holiday. As the end of the month approaches, please keep our holiday hours in mind. Our office is closed on: Thursday, December 24Friday, December 25Friday, January 1 We will have an after-hours staff monitoring the phones if […]
Triple E Software Upgrade, One Month Left
On October 14, CHS Payment Solutions mailed a letter to general managers informing them that the software upgrade deadline for Triple E v5.331 had been extended. The software upgrade deadline for v5.331 is now December 14, 2020. With one month left until software expiration, Triple E Authorized Service Contractors (ASC) are beginning to book up. […]
Required PaySafe Hardware Upgrade
In an effort to equip merchants with the most up-to-date and secure PaySafe hardware, ControlScan, in partnership with CHS Payment Solutions, has been working the last few months to upgrade the hardware for PaySafe firewalls in the field. All firewalls will be upgraded to the latest Cradlepoint hardware (pictured to the right). In the coming […]
Update Your POS Clock
Winter is fast approaching, which means Daylight Saving Time is officially over. By now you’ve already updated the time on your personal watches and clocks, but did you also remember to update the clock on your Point of Sale (POS) equipment? It’s important to make this update to ensure your location meets the Payment Application […]
Order Holiday Gift Cards
As the busy holiday season approaches, offer your customers the gift of convenience with Cenex® Holiday Gift Cards. Holiday gift card designs (pictured to the right) are now available to order on Cenex Shop. Quantities are limited, so order now before the holiday frenzy begins! Once holiday gift cards arrive, they can be inserted into […]
Rate Adjustment Notice
At the end of September, CHS Payment Solutions mailed out notices announcing a credit card rate adjustment effective November 1, 2020. CHS has held rates steady over the past 3 years, despite several card brands increasing their rates. As a result of this continuing upward trend, CHS will make a slight adjustment to our credit […]
Gilbarco Network PSO Program – Billing Update
The Gilbarco Passport Service Offering (PSO) program provides Gilbarco merchants with Point of Sale support. In the coming months, merchants utilizing the Gilbarco PSO Program will notice an update to the way these services are billed, as well as an upgrade to received services. Historically, fees associated with the PSO Program were billed directly by […]
Customer Support Hours
CHS Payment Solutions after hours support assists merchants with high priority issues outside of standard business hours (Monday – Friday, 7:30am – 5:30pm). While general questions and requests have previously been handled by after hours support as well, moving forward there will be an adjustment to the type of requests this group handles. Effective immediately, […]