Graduation season is quickly approaching. Now is a great time to stock up on graduation-themed gift cards and marketing materials to remind customers that a Cenex gift card is a great gift!

Fallback processing occurs when a PIN pad fails to read an EMV chip card during a transaction. If the chip cannot be read, the PIN pad will prompt the customer to swipe their card using the magstripe.With magstripe transactions, the possibility of fraud is high and may result in fees. If your PIN pads are […]

Gilbarco has released software version 21.03, and it requires your attention by September 30, 2023.

Gilbarco has released Windows 10 Operating System updates for the Passport® Manager Workstation (MWS) and the Enhanced Dispenser Hub (EDH). To ensure compliance with Payment Card Industry (PCI) standards, all locations operating on the Gilbarco Passport Point of Sale must update the operating systems for the MWS and EDH as soon as possible.

Daylight Savings Time occurred on March 12, 2023. Did you remember to update the time on your point-of-sale (POS) equipment? Be sure to update your POS clocks today so your location meets the Payment Application and the PCI requirements. These requirements state that the payment application point of sale must record the transaction date and […]

From time to time, a customer might contact you and report that you overcharged or double charged them for a purchase. While this can happen, the extra charges might actually be the result of a pre-authorization hold placed by the customer’s card issuing bank. These holds can sometimes remain on a customer’s account for several […]

As previously communicated, only 6 months remain until certain hardware for Pinnacle, Triple E and Gasboy will no longer be supported. Sites operating on any of the expired hardware listed below are subject to a monthly POS End of Life Fee starting September 2023. Multiple letters have been sent to all impacted parents and sites.

CHS Payment Solutions has identified an issue occurring on the Gilbarco Passport Point of Sale (POS) system. When a customer prepays for fuel with a debit card but dispenses less than they paid for, the cashier must complete the transaction to issue a refund for the remaining balance that was prepaid. If the cashier does […]

As previously announced, CHS Payment Solutions approved the release of Gilbarco Passport version 21.03. At the time of the original announcement, Gilbarco was expected to release the software at the end of November 2022. Due to issues discovered during field trials, this software release has been delayed. Gilbarco now estimates that the software will be […]

The 2023 CHS Energy Roadshow is your opportunity to gain industry insights from our experts on the latest from Hedging, Propane, Refined Fuels, Lubricants, and Safety Equipment.