Recently, our partner PDI has experienced network outages that have impacted several locations. Most locations affected by these outages experienced slight delays with credit card processing while transactions were routed to the backup NBS data center. A small number of locations using Gilbarco Passport did not have their transactions routed to the backup NBS data […]

At the end of September, CHS Payment Solutions mailed out notices announcing a credit card rate adjustment that will be effective November 1, 2024. As a result of the continuing trend of credit card brands increasing their rates, CHS will make a slight adjustment to our credit card processing rates in November.

Daylight Savings Time will come to an end on November 3. Don’t forget to update the time on your point of sale (POS) equipment!

As previously communicated, CHS Payment Solutions has approved Gilbarco software version 23.01 MP15 and previous software version will be expiring effective October 9, 2024.

Verifone is scheduled to release Commander Base 56 site controller software in December 2024. Please note, Verifone is placing an End of Life on the following hardware systems with the Base 56 release. Merchants will be unable to upgrade to Base 56 or any software releases thereafter.

Fallback processing occurs when a PIN pad fails to read an EMV chip card during a transaction. If the chip cannot be read, the PIN pad will prompt the customer to swipe their card using the magstripe. With magstripe transactions, the possibility of fraud is high and may result in fees. If your PIN pads […]

For Passport customers upgrading to software version 21.03 or higher, it is imperative that all machines have the Base software and Maintenance Patch fully installed before business resumes. If the installation is not complete before transactions are processed, issues may arise, such as the loss of related financial sales data.

On March 12, 2024, CHS Payment Solutions announced the approval of Comdata SmartDESQ software version 3.25 and the expiration of all previous Comdata SmartDESQ software versions. Software version 3.25 introduces support for the contactless payment enabled M400 pin pad, for which Comdata has completed certification on the Cenex-NBS network.

Please be aware that merchant agreements with CHS Payment Solutions prohibit surcharging for the use of a credit card. While adding a surcharge for customers using a credit card is becoming increasingly common in many industries, there are several reasons why we do not allow the practice.

Fraudulent activity is an ever-present threat to your business, and one of the most common methods takes advantage of manual card entry. It is important to be on the lookout for the warning signs of this kind of fraud as, if it is successful, your business is liable.