New PaySafe firewall hardware is on the way
If your location uses POS Protect+ for VX520 Service with PDI’s AER1600 Series firewall hardware, replacement equipment will begin shipping in the next few weeks.
The AER1600 Series firewall hardware has reached end-of-life status. Once the new PaySafe firewall hardware arrives, locations should complete the replacement promptly to help maintain access to hardware support, maintenance, security patches and updates.
Your shipment will include
- New PaySafe firewall hardware
- Installation instructions
- A prepaid return label for the existing AER1600 hardware
The replacement process should take approximately 5–10 minutes and is not expected to require an ASC or POS technician.
Action required upon receipt
Install the new firewall hardware and begin using it as soon as possible. Then use the included prepaid return label to return the existing AER1600 device.
Same service, updated hardware
This update does not change PDI service or the benefits provided by the PaySafe firewall solution. It is intended to replace aging hardware and support continued security and service.
For help with the installation, call PDI Support at 800-393-3246, option 1. For other questions, contact CHS Payment Solutions at 800-852-5301 or PSSupport@chsinc.com.
