Need help? Know who to contact
When an issue comes up at your location, contacting the right support team can help resolve it quickly.
For credit card processing issues, first contact CHS Payment Solutions Customer Support at 800-852-5301. Support is available Monday through Friday, 7:30 a.m.–5:30 p.m. Central Time. Limited 24-hour support is also available for business-critical issues.
CHS Payment Solutions can provide initial troubleshooting and help identify the appropriate next step. If additional support is needed, the team may direct you to your Authorized Service Contractor (ASC), Managed Network Service Provider (MNSP) or point-of-sale help desk.
While CHS Payment Solutions has limited ability to troubleshoot technical point-of-sale issues directly, the team can help escalate an issue if you have already contacted the appropriate support resource and are still unable to get the assistance needed. To help with an escalation, please have the ticket number available from any outside help desk you have contacted.
For non-urgent questions, email pssupport@chsinc.com. Please allow 24–48 hours for a response.
