As a continuation of last month’s article on utilizing Merchant Services Online Access (MSOA) in business operations, in this edition we will discuss how to utilize MSOA during reconciliation. Reconciliation when out of balance can be time consuming if you’re not familiar with the resources available to help you. If you are out of balance, […]
Category Archives: General
Action Required – Gilbarco Passport Software Upgrade
A mandatory software upgrade to v20.01 for the Gilbarco Passport has been released and requires your action. The latest release will update software to Windows 10. If you have any questions about the latest upgrade, please contact your Authorized Service Contractor (ASC) for clarification. With all software releases, and to fulfill requirement 6 of the […]
Triple E Software Upgrade, Three Months Left
On April 9, 2020, CHS Payment Solutions announced the release of Triple E v5.331 software with an installation deadline of October 14, 2020. With three months until the software upgrade deadline, Triple E Authorized Service Contractors (ASC) are beginning to book up. We highly recommend that you coordinate your install and get on their schedule […]
Fallback Credit Card Transactions
Fallback processing occurs when a PIN pad fails to read an EMV chip card during a transaction. If the chip cannot be read, the PIN pad will prompt the customer to swipe their card using the magstripe. With magstripe transactions, the possibility of fraud is high and may result in fines. If your PIN pads […]
MSOA Reporting – Transaction Detail Report
Merchant Services Online Access (MSOA) is a time-saving tool that brings all aspects of business reporting together into one place. With this free resource, merchants can easily manage credit card details across locations through detailed reports and dashboards. Over the next few months, CHS Payment Solutions will post a series of articles highlighting MSOA reports […]
Action Required – Comdata Software Upgrade
A mandatory software upgrade to v3.15.1 for the Comdata SmartDesq has been released and requires your action. The latest release routes all FleetOne cards to TCH for credit card processing. It also ensures all prepaid fuel credit/debit transactions can be processed with an authorization and completion. With all software releases, and to fulfill requirement 6 […]
Unbranded Credit Card Processing Benefits
CHS Payment Solutions has more than 40 years of experience in the credit card processing business. While we are known for processing credit cards at 1,400+ Cenex® retail locations, we also offer processing to over 1,300 unbranded locations. The CHS Payment Solutions unbranded credit card processing program is a one-stop-shop for a robust credit card […]
Outdoor EMV Fraud Liability Shift Timeline
The date for the outdoor EMV fraud liability shift is April 2021. While the date has recently been pushed back 6 months, CHS Payment Solutions still urges merchants to prepare now by taking the necessary steps to ensure locations can accept outdoor EMV transactions. Click here for an overview of the EMV technology upgrade requirements, […]
Payment System Product Codes
A product code is a three-digit number that is used to identify a product/service sold during a transaction. If a merchant uses a general or incorrect product code, transactional issues such as chargebacks could occur. Using correct product codes will ensure transaction amounts are calculated correctly and will assist in limiting chargebacks. Mapping the product […]
Voyager EMV Chip Cards – Pay At Pump Transactions
CHS Payment Solutions has recently identified an issue that occurs when Voyager EMV Chip Cards are used at EMV enabled dispensers. When a Voyager chip card is used at the pump, the transaction will not process and the error message “See Attendant” will occur. The only way for this transaction to successfully process is for […]