Have you ever called CHS Payment Solutions to obtain a full card number to rerun a transaction? Manually rerunning transactions puts your store at risk for chargebacks. Reduce your number of reruns by implementing a few easy preventive measures! 

• Locations with “drive offs” or customers who forget to add fuel when they pay inside
  • If this frequently happens at your location, consider making pumps prepay or pay at pump only.
• Prepaid fuel charges placed on the wrong buffer which causes the credit card to “time out” and not be charged
  • If this frequently happens at your location, ensure staff know not authorize the pump and instead ask the customer to return and rerun the card.
• Human errors on manual standalone terminals such as a Verifone VX 520
  • If you have a higher volume location, an integrated Point of Sale (POS) system may be a better option for your location. Contact Payment Solutions or your Authorized Service Contractor (ASC) to discuss potential integrated point of sale options supported on our network.  

Avoid these situations to ensure your store is getting all the transactions it has earned. Call CHS Payment Solutions at 800-852-5301 for more tips or with questions.