Prepay Transaction Declines
Did you know if a prepaid transaction is not closed out within 60 minutes of completion, the issuer may decline payment on that transaction? This is especially prominent with debit and Pinnacle Palm Point of Sale (POS) transactions. It is important that associates remember to close out prepaid transactions at the POS once complete.
If you are experiencing large amounts of prepay declines, ensure all transactions are being properly completed. Please click here to view documentation for Pinnacle Palm that outlines how to process prepaid transactions, make sure to share this information with all associates.
If you have any questions about closing out transactions or prepaid purchases, please contact CHS Payment Solutions at 800-852-5301.
