For Passport customers upgrading to software version 21.03 or higher, it is imperative that all machines have the Base software and Maintenance Patch fully installed before business resumes. If the installation is not complete before transactions are processed, issues may arise, such as the loss of related financial sales data.

On March 12, 2024, CHS Payment Solutions announced the approval of Comdata SmartDESQ software version 3.25 and the expiration of all previous Comdata SmartDESQ software versions. Software version 3.25 introduces support for the contactless payment enabled M400 pin pad, for which Comdata has completed certification on the Cenex-NBS network.

Please be aware that merchant agreements with CHS Payment Solutions prohibit surcharging for the use of a credit card. While adding a surcharge for customers using a credit card is becoming increasingly common in many industries, there are several reasons why we do not allow the practice.

Fraudulent activity is an ever-present threat to your business, and one of the most common methods takes advantage of manual card entry. It is important to be on the lookout for the warning signs of this kind of fraud as, if it is successful, your business is liable.