CHS Payment Solutions would like to make merchants aware of a recent update to the lost equipment fees for unreturned PaySafe devices. Last month, CHS Payment Solutions noticed a billing discrepancy between the actual cost of a PaySafe device versus what was being charged for lost equipment. After further review, it was discovered that each […]

The Gilbarco Passport Service Offering (PSO) program provides Gilbarco merchants with Point of Sale support. As part of the Gilbarco PSO program, merchants receive access to Insite 360. Insite 360 is compatible with software versions 20.01 and later, and provides an exciting, new, cloud-based dashboard and portal to quickly monitor and manage sites. Benefits of […]

Hardware and software upgrades are the responsibility of every merchant that processes credit cards. When an Authorized Service Contractor (ASC) is needed for an on-site call, it is important for merchants to ensure they are prepared for the ASC to arrive. Here are some best practices to follow for hardware and software upgrades: Ensure all […]

A product code is a three-digit number that is used to identify a product/service sold during a transaction. These codes are set by Conexxus and assist in calculating correct transaction amounts. When merchants use general or incorrect product codes, there is potential for transactional issues to occur. Using correct codes will assist in limiting chargebacks. […]