From time to time, a customer might contact you and report that you overcharged or double charged them for a purchase. While this can happen, the extra charges might actually be the result of a pre-authorization hold placed by the customer’s card issuing bank. These holds can sometimes remain on a customer’s account for several days. If you run into this scenario, please keep the following points in mind:

• CHS Payment Solutions does NOT place these holds nor can we see them. These holds are strictly controlled by the card issuing bank.
• Make sure your POS equipment is settling daily which will help minimize the hold time a customer experiences.
• If a customer has questions about these holds, direct them to the phone number on the back of their card to connect them with the card issuing bank.

If you have questions, please contact CHS Payment Solutions at 800-852-5301.