Introducing the ASC Portal
Integrated within Merchant Services Online Access (MSOA), the ASC Portal allows ASC Technicians to access critical merchant location data. This data will help facilitate troubleshooting and support the operation of any of the eight approved POS vendors on the CHS Network.
Portal Functionality Overview
- ASC Portal Dashboard
The dashboard provides a comprehensive overview of all merchant locations the ASC can access, offering key insights to improve troubleshooting and operational efficiency:- Transaction Processing Status: Displays whether locations have processed transactions within a set timeframe, flagging them as Good, Warning, or Danger based on the time since the last transaction.
- Equipment Software Status: Identifies the software status at each location (Approved, Expired, or Expiring), allowing ASCs to schedule timely software updates.
- Batch Processing Status: Monitors batch processing, highlighting locations that have not batched within 24 hours or longer, enabling proactive outreach to resolve batching issues.
- Fallback Transaction Summary: Provides details on locations with high fallback transaction rates, specifying the affected pumps or register pinpads to aid in identifying configuration or device issues.
- Real-Time Transaction Monitoring
Technicians can monitor real-time transaction feeds at assigned locations, ensuring proper transaction processing after device upgrades or maintenance. - CHS Approved Software Versions
Access a complete list of all CHS Payment Solutions-approved software versions for the eight supported POS vendors. - Informational Resources
Links to CHS Partner Vendor contact information and CHS Payment Solutions In the Know articles are available to keep ASCs informed about product updates and changes.
CHS Payment Solutions plans to continually enhance the ASC Portal by adding new features and information, ensuring ASC Partners can serve merchants more efficiently.
How to Sign Up for ASC Portal Access
- ASC Company Application: The ASC Company must complete an ASC Company Access form, specifying an ASC Admin and listing all technicians. Please note, not all companies are guaranteed portal access.
- Technician Registration: Each ASC Technician must individually sign up for access to the CHS Portal and request ASC access.
- Approval: CHS Operations will review and approve each technician, assigning them to the appropriate ASC Company.
- Merchant Access Assignment: The designated Master Merchant within MSOA must assign portal access to the ASC Company for the specific merchant locations they will service.
For more information on the ASC Portal or detailed instructions on signing up, please contact the CHS Payment Solutions Operations team at PSSupport@chsinc.com.
