Best Practices for Upgrades
Hardware and software upgrades are the responsibility of every merchant. When an Authorized Service Contractor (ASC) is needed for an on-site upgrade, it’s important for merchants to be prepared for the ASCs arrival. Here are some best practices to follow when executing a hardware and software upgrades:
- Ensure all necessary equipment is on-site prior to your ASC appointment
- Double check all equipment is in proper working order. If you are unsure if your equipment is in working order, please contact your ASC before they arrive to complete an upgrade. They can suggest what to check prior to their arrival.
- If equipment is not on-site or in proper working order, delay your ASC appointment until all equipment is working
By following the steps above, merchants can ensure upgrades run smoothly. If you have any questions about best practices for software upgrades, please contact CHS Payment Solutions at 800-852-5301.
