Best Practices for Equipment Changes
Are you onboarding a new site or changing equipment at your existing site? Authorized Service Contractor (ASC) calls can be costly and time consuming. Make sure your ASC doesn’t have to make multiple trips to your location because paperwork hasn’t been completed. Follow the best practices below to ensure your equipment updates and ASC visits go smoothly!
For Locations Changing Equipment:
- Submit a Change of Equipment Form at least 10 business days before new equipment installation
- Make sure the Change of Equipment Form is not missing any information and includes all appropriate signatures
- Contact your ASC to make sure you have all necessary hardware on site
For New Locations:
- Submit a Merchant Setup Form at least 10 business days before new equipment installation
- Make sure the Merchant Setup Form is not missing any information and includes appropriate signatures and accurate banking information
- Contact your ASC to make sure you have all necessary hardware on site
- Ensure all required electronic agreements are signed. If a Cenex branded location, work with your Cenex Representative to make sure all required branded agreements are complete
- Complete an MSOA access form to give access to all individuals that require credit card detail for this location
If you have any additional questions, please contact CHS Payment Solutions at 800-852-5301.
