Best Practices for Upgrades
Hardware and software upgrades are the responsibility of every merchant that processes credit cards. When an Authorized Service Contractor (ASC) is needed for an on-site call, it is important for merchants to ensure they are prepared for the ASC to arrive. Here are some best practices to follow for hardware and software upgrades:
- Ensure all necessary equipment is on-site prior to your ASC appointment
- Ensure all equipment is in proper working order prior to your ASC appointment
– If you are unsure if your equipment is in proper working order, please contact your ASC. They will be able to suggest what to check prior to your on-site visit. - If equipment is not on-site or in proper working order, delay your ASC appointment until you have all equipment and it is working
By following the steps above, merchants can help to ensure upgrades run smoothly. It is the responsibility of every merchant to ensure equipment has arrived and is proper working order prior to an ASC appointment. If you have any questions about best practices for software upgrades, please contact CHS Payment Solutions at 800-852-5301.
